Refund and Return Policy

1. Returns Policy

You may request a return within 3 days from the date you received your order, subject to the eligibility conditions outlined below.

To be eligible for a return:

• The product must be unused and undamaged.
• The product must be in the same condition as received.
• The product must be returned in its original packaging.
• All original tags, seals, labels, and packaging materials should remain intact.
• A valid receipt, order number, or other proof of purchase must be provided.

2. Return Eligibility

Before sending a product back, please contact our customer support team and provide your order details.

We recommend that you do not ship a product back without first contacting us and receiving return instructions.

Returns may be reviewed on a case-by-case basis to determine whether the product meets the requirements of this policy.

3. Products That May Not Qualify for Return

A return may not be accepted where the product:

• Has been used or opened, where applicable.
• Has been damaged after delivery due to customer handling.
• Is missing its original packaging, labels, or seals.
• Shows signs of alteration or misuse.
• Is returned after the applicable return period.
• Does not match the order or return information provided by the customer.

Certain products may also be subject to additional return restrictions based on their nature, applicable laws, hygiene considerations, or product-specific conditions.

4. How to Request a Return

To request a return, please contact us within 3 days of receiving your order.

Please provide the following information:

• Your name
• Order number
• Product name
• Reason for the return
• Photographs of the product and packaging, where applicable

Our customer support team will review your request and provide further instructions if the return is eligible.

5. Return Shipping Costs

Unless otherwise agreed or required under applicable law, the customer is responsible for the shipping costs associated with returning an eligible product.

Original shipping charges are generally non-refundable.

If a refund is approved, applicable return shipping costs paid by the customer will not ordinarily be included in the refund.

6. Refund Policy

Once we receive the returned product, our team will inspect it to determine whether it meets the requirements of this Refund and Return Policy.

After inspection, we will notify you whether your refund request has been approved or rejected.

If your refund is approved, the refund will generally be issued to the original method of payment, where technically possible.

Depending on the payment method, this may include:

• Credit card
• Debit card
• Digital wallet
• Bank transfer
• Other payment methods supported by our payment service provider

7. Refund Processing Time

The processing period begins after the returned product has been received, inspected, and the refund has been approved.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, wallet provider, or payment service provider.

Once a refund has been initiated from our side, any additional processing time imposed by the payment provider is outside our direct control.

8. Rejected Return or Refund Requests

If a returned product does not meet the eligibility requirements, we may reject the return or refund request.

Examples include products that are:

• Used
• Damaged due to customer handling
• Missing original packaging
• Missing required labels or seals
• Returned after the applicable return period
• Otherwise inconsistent with the conditions of this policy

If your return or refund request is rejected, we will communicate the reason where appropriate.

9. Damaged or Incorrect Products

If you receive a product that appears to be damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Order number
• Product details
• Description of the issue
• Photographs or videos of the product and packaging, where applicable

We will review the matter and determine the appropriate resolution in accordance with our policies and applicable law.

10. Important Return Conditions

To help us process your return or refund request efficiently:

1. Contact us within the applicable return period.
2. Keep the product in its original condition.
3. Retain the original packaging and labels.
4. Keep your order confirmation or proof of purchase.
5. Do not send the product back without contacting us first.
6. Provide photographs or other information when requested.

12. Policy Updates

We reserve the right to update or modify this Refund and Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any changes will become effective when the revised policy is published on our Website.

We encourage customers to review this page periodically for the latest information.